BPM maintains a specialty
practice in knowledge management, providing processes and systems for creating,
using, managing, reusing and leveraging business information assets.
Samples of our staff's recent
experience in Knowledge Management include:
This system exploits advanced
search and synthesis tools to provide access to intelligence data
bases Developed in conjunction with the US Intelligence Community,
the system accesses and manages both
structured and unstructured data, incorporating natural language processing
to interpret and serve up intelligence.
- NORA (non-obvious
relationship analysis) with SRD International: Supported
implementation of a near
real time data warehouse for the Las Vegas gaming industry. The system
incorporates advanced data warehousing technology integrated with e-CRM
to provide a knowledge management system for customer relationship management
and fraud detection.
- Contingency Planning Knowledge
Base for Cable & Wireless International. This system packages business
continuity scenarios and escalation processes in a corporate intranet-based knowledge base. The system is used to navigate organizational wide responses
to business system outage scenarios. The system is part of an overall
system providing knowledge-based business scenario management.
- For a major
Computer vendor in Europe developed a
knowledge management system for sales support.. This
toolset includes a knowledge base of computer configurations and benchmarked
performance, and costs.
The product accesses the knowledge base to present performance
characteristics of alternative systems to support the quality assurance of
the client's sales engineering force.
- For a major
software vendor developed an expert-system based knowledge management
system for computer configuration planning/sizing. This
system includes a knowledge base of system configuration attributes and
sizing rules. The product enables an expert system to access and navigate
the knowledge base for purposes of automatically selecting computer
configurations to achieve pre-specified performance objectives.
a global telecommunications company
provided lead technical management as the Enterprise Architect on a
multi-million dollar global effort for Common Data Management.
This program had five work streams: Organizational Hierarchy
Alignment, Core Business Terminology, Subject Area Inventory, Data Discovery
& Cleansing, and Data Management. The
program had two main deliverables: (1) common business language (CBL), both
in business terms and validated through an enterprise data model (the
purpose of the CBL is to ensure common business definitions globally and
alignment of those definitions to IT transactional systems Data
Warehouse/Data Marts) and (2) clean data (whereby CBL helps define business
rules necessary for high data quality). Managed the technical implementation
team with overall responsibility for quality.
a global stock exchange,
led the creation of a Knowledge and Data Warehousing Strategy.
The purpose of this strategy was to define the (a) Data Warehousing
Framework (characteristics, architecture, principles, transformation,
and tools), (b) Support Processes (governance, data quality,
development methodology), (c) Organizational Impact (roles and
responsibilities, functional entities, and (d) Develop a Conceptual Data
Model (in terms of subject areas).
A key aspect of our practice,
packages information assets into knowledge marts and provides access to these in
both structured and unstructured forms. Our extensive expertise with
data warehousing and advanced search and synthesis enables us to bring high
impact, pragmatic, solutions to our clients quickly and efficiently.