Knowledge Management Practice

BPM maintains a specialty practice in knowledge management, providing processes and systems for creating, using, managing, reusing and leveraging business information assets.

Samples of our staff's recent experience in Knowledge Management include:

• Intelligence Dissemination System. This system exploits advanced search and synthesis tools to provide access to intelligence data bases  Developed in conjunction with the US Intelligence Community,  the system accesses and manages both structured and unstructured data, incorporating natural language processing to interpret and serve up intelligence. 
  
• NORA (non-obvious relationship analysis) with SRD International: Supported  the implementation of a near real time data warehouse for the Las Vegas gaming industry. The system incorporates advanced data warehousing technology integrated with e-CRM  to provide a knowledge management system for customer relationship management and fraud detection.
  
• Contingency Planning Knowledge Base for Cable & Wireless International. This system packages business continuity scenarios and escalation processes in a corporate intranet-based knowledge base. The system is used to navigate organizational wide responses to business  system outage scenarios. The system is part of an overall system providing knowledge-based business scenario management.
  
• For a major Computer vendor in Europe developed a knowledge management system for sales support.. This toolset includes a knowledge base of computer configurations and benchmarked performance, and costs. The product accesses the knowledge base to present performance characteristics of alternative systems to support the quality assurance of the client's sales engineering force.
  
• For a major software vendor developed an expert-system based knowledge management system for computer configuration planning/sizing. This system includes a knowledge base of system configuration attributes and sizing rules. The product enables an expert system to access and navigate the knowledge base for purposes of automatically selecting computer configurations to achieve pre-specified performance objectives. 

• For a global telecommunications company provided lead technical management as the Enterprise Architect on a multi-million dollar global effort for Common Data Management.  This program had five work streams: Organizational Hierarchy Alignment, Core Business Terminology, Subject Area Inventory, Data Discovery & Cleansing, and Data Management.  The program had two main deliverables: (1) common business language (CBL), both in business terms and validated through an enterprise data model (the purpose of the CBL is to ensure common business definitions globally and alignment of those definitions to IT transactional systems Data Warehouse/Data Marts) and (2) clean data (whereby CBL helps define business rules necessary for high data quality). Managed the technical implementation team with overall responsibility for quality.

• For a global stock exchange, led the creation of a Knowledge and Data Warehousing Strategy.  The purpose of this strategy was to define the (a) Data Warehousing Framework (characteristics, architecture, principles, transformation, and  tools), (b) Support Processes (governance, data quality, development methodology), (c) Organizational Impact (roles and responsibilities, functional entities, and (d) Develop a Conceptual Data Model (in terms of subject areas).

A key aspect of our practice, packages information assets into knowledge marts and provides access to these in both structured and unstructured  forms.  Our extensive expertise with data warehousing and advanced search and synthesis enables us to bring high impact, pragmatic, solutions to our clients quickly and efficiently.